Shipping Policy
Delivery Method
Our preferred shipping partner is FedEx and the US Postal Service for small parts orders.
For orders including slot machines or gaming machines, we ship using a freight carrier such as R+L Carrier or Roadrunner. When your order ships, we will contact you via email with the tracking information.
Shipment time
We refurbish the slot machines after the order has been placed. Please allow at least 10-14 business days for shipment of your order.
We will send you a tracking number and carrier information at the time of shipment. The freight carrier will do a curbside delivery of your slot machine.
The freight company will not bring the machine inside or set it up. The freight company but will do a curbside delivery for you. Most LTL companies are not offering inside delivery because of COVID. Please be aware to check the machine for any significant damages before signing the paperwork for the truck driver or we can not be held responsible.
Packaging
Slot Machines Unlimited wants your slot machine to arrive just the way it left our warehouse. In order to accomplish a successful shipment, it must begin with great packaging!
All our machines are professionally packed. The packaging includes bubble wrap to protect delicate machine parts and heavy-duty shrink wrap, then encased in cardboard and banded to a pallet. When the machine arrives, please inspect for damages before signing the Bill of Lading (BOL). If there are noticeable damages, note it on the BOL and contact us.
Shipping Rates
Call us for an accurate freight rate quote for large orders. Slot machine orders placed on the website will be charged according to flat rates. If possible, try to have your machine sent to a business address.
NYC City and Long Island locations are delivered by local expeditors and rates can be slightly higher. Call for actual rates in these locations.
On residential deliveries, the freight carrier will call the day before to arrange a delivery window.
Machines will not be dropped off unless someone is present to sign for it.
Canada / International Shipping
We have an Export Specialist on-site who will submit and complete all your USA Customs Export Forms, NAFTA Forms, and Country of Original Forms.
For shipments to Canada, it is also best to call for a freight rate quote first. There is no duty on American goods in Canada however there is a 5% GST (General Sales Tax) plus any Province Sales Tax which is collected by the broker prior to delivery or paid by the consignee prior to delivery.
Overseas / Container Shipping
We have an Export Permit for Europe, Russia and Republics, South America, Caribbean, Africa, and even Iraq through the Jordan Free Port. Slot Machines Unlimited will prepare all your necessary export documents as well as the Manufacturer’s Statement of Origin.
We use BAX Global and SEVA containers. Both 20 foot and 40-foot containers are available. These containers will hold from 80 to 140 machines, uncrated.
We will work with our shippers to get the highest discounts and pass them down to you.